Terms of Service

Welcome to Carl & Marie Pots. These Terms of Service govern your access to and use of our website, services, and the purchase of products from our store. By visiting our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not use our website or purchase our products.

1. General Information

This website is operated by Carl & Marie Pots. Throughout the site, the terms "we," "us," and "our" refer to Carl & Marie Pots.

Our contact email is:

helpcarlandmarie@outlook.com

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given us your consent to allow any minor dependents to use this site.

You agree to use this website only for lawful purposes and in accordance with these Terms.

3. Products

We sell handmade plant pots and decorative products made with clay.

Because our products are handmade, slight variations in color, shape, texture, finish, size, and appearance may occur from one item to another. These variations are a natural result of the handmade process and are not considered defects.

We make every effort to display product images and descriptions as accurately as possible, but we do not guarantee that your device screen will perfectly reflect the actual product appearance.

4. Orders

When you place an order, you are making an offer to purchase the selected product(s). We reserve the right to accept or decline any order for any reason, including suspected fraud, stock issues, pricing errors, or shipping limitations.

We may cancel or limit quantities purchased per person, per household, or per order at our sole discretion.

If we make a change to or cancel an order, we may attempt to notify you using the contact information provided at checkout.

5. Pricing and Payment

All prices are shown in the currency indicated at checkout.

We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been placed and confirmed.

You agree to provide current, complete, and accurate purchase and account information for all orders made through our store.

We reserve the right to refuse any transaction if payment is suspected to be unauthorized, incomplete, or fraudulent.

6. Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed.

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Once dispatched, the estimated shipping time is 6–10 business days.

Due to periods of high demand and increased order volume, processing times may occasionally take up to 15 additional business days beyond the normal processing timeframe.

Transit time, customs inspections, carrier delays, and other events outside our control may also affect delivery.

If applicable, customs duties, import taxes, VAT, or other local fees are the customer's responsibility unless otherwise stated at checkout or in writing.

Please refer to our Shipping Policy for more information.

7. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

To be eligible for a return, items must be returned in their original packaging, unused, and in the same condition in which they were received, subject to the conditions stated in our policy.

Please review our Return & Refund Policy before initiating a request.

8. Cancellations

Orders may only be canceled within 24 hours of purchase, provided the order has not yet entered processing or dispatch preparation.

Once an order has entered the preparation or shipping process, cancellation may no longer be possible, subject to applicable law.

9. User Responsibilities

You agree not to use our products or website for any unlawful, abusive, fraudulent, or harmful purpose.

You agree not to:

• Attempt to interfere with the security or functioning of the website.

• Use false information when placing an order.

• Abuse chargeback or refund systems.

• Resell our products as counterfeit or misrepresented goods.

• Violate any applicable law or regulation.

10. Intellectual Property

All content on this website, including text, product descriptions, images, graphics, branding, and design elements, is the property of Carl & Marie Pots or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, display, or use any content from this website without our prior written permission, except where permitted by law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Carl & Marie Pots shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or products.

To the fullest extent permitted by law, our total liability for any claim relating to a purchase shall not exceed the amount paid for the product in question.

Nothing in these Terms limits any rights that cannot be excluded under mandatory applicable consumer law.

12. Warranty Disclaimer

Our products are provided "as is" and "as available," except where a non-excludable legal warranty applies.

We do not guarantee that the website will always be available, uninterrupted, or error-free.

13. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, war, labor disputes, carrier disruptions, government action, customs delays, internet outages, or other force majeure events.

14. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

15. Changes to These Terms

We may update, modify, or replace these Terms at any time by posting the updated version on this page.

It is your responsibility to review this page periodically. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the operation of Carl & Marie Pots, subject always to any mandatory consumer protections that apply in the customer's country of residence.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Carl & Marie Pots

Email: helpcarlandmarie@outlook.com